[Maia-users] Message banned for one recipient

[Michiel van den Berg]

Actually O/E used to support it, but the last version (6)??? In XP has a
bug that causes the winmail.dat to corrupt or something. This is however
the problem you were referring at.

-----Oorspronkelijk bericht-----
Van: maia-users-bounces at renaissoft.com
[mailto:maia-users-bounces at renaissoft.com] Namens Danita Zanre
Verzonden: maandag 23 juli 2007 15:42
Aan: Ed; Maia
Onderwerp: Re: [Maia-users] Message banned for one recipient

Thanks - I guess the perplexing part though is why it only affects the
one user - maybe he has everyone else in his address book setup to
receive plain text, and this one user was set for RTF - in any event
I'll pass the word on to the customer and see if they can get the sender
to fix it - since he's actually part of their company working "remotely"
they should be able to get him to deal with it :)

Thanks.

Danita

>>> Ed <ed at easent.net> 07/23/07 7:35 AM >>> 
Hi,

Winmail.dat files are created by outlook and using "rich text"
formatting of the email.  Have the lookout user switch to html or plain
text formatting and the problem goes away.  TNEF formatting of email is
a m$ proprietary thing and only lookout and exchange understand it.  As
far as I know o/e doesn't do TNEF as asserted below, only lookout and
exchange.

HTH
--Ed

Danita Zanre wrote:

Well, WE don't use Outlook or Outlook Express at all <yuck> <g>!  But
the sender does apparently.  Is there some setting the sender can change
to help to avoid this?

Thanks.

Danita
 
 
   





"Michiel van den Berg" <mvdberg at mooy.nl> ( mailto:mvdberg at mooy.nl )
07/23/07 7:23 AM >>> 
            Winmail.dat messages have to do with an outlook to
outlook-express
incompatibility with the RTF message format, some outlook express users
get it right but others get the mail as winmail.dat solution is. Don't
use outlook-express !!

-----Oorspronkelijk bericht-----
Van:
maia-users-bounces at renaissoft.com[mailto:maia-users-bounces at renaissoft.c
om] Namens Danita Zanre
Verzonden: maandag 23 juli 2007 14:47
Aan: Maia
Onderwerp: [Maia-users] Message banned for one recipient

I have one customer who is still on 1.0.0 (haven't had time to upgrade
them).  This problem has happened at least twice that I'm aware of.

A sender sends a message to 6 recipients in the company.  5 recipients
receive the message, and for ONE recipient only, maia blocks the message
as "winmail.dat".  The sender is on the whitelist, but of course that
doesn't pass the blocked message through anyway.  I'm not sure if the
recipient received a "blocked" notification - he's probably one to
ignore those kinds of things.  He found out about the message when one
of the other recipients did a "reply to all" and was upset (of course)
that he didn't receive the message.  He is not a "hands-on" person, and
never checks his quarantine himself, but relies on the administrator to
do so.

So, I guess my question is, why would only one of these recipients get a
blocked message?  My first reaction is that the sending server is
somehow breaking this message up into 6 separate messages (and it indeed
looks that way from the log), rather than passing it as one message to
the domain and having the final mail server distribute the message to
the recipients, and somehow in this process it's messing things up.

Other than allowing ALL dat files (which I'd prefer not to do), can
anyone think of a way to avoid this problem for this recipient?

Thanks.

Danita



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