[Maia-users] confusion about tickets

[David Morton]

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Could someone explain to me what is not clear about http:// 
www.maiamailguard.com/maia/newticket ?

The intent, as best as I can explain it, is that the trac system  
helps us organize *code* changes, bugs, and enhancement requests; it  
does not help us answer questions like a customer support forum.      
Bugzilla vs helpdesk.  helpdesk tickets just clutter up the  
timeline.   I'm about to ust start deleting them instead of marking  
them invalid.

If we were tracking tickets for customer support like a  CRM, we'd be  
billing you for it!  ;)

</rant>

David Morton
Maia Mailguard http://www.maiamailguard.com
mortonda at dgrmm.net



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