[Maia-users] Duplicate mail after confirming it from non-spam cache

[Robert LeBlanc]

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Eugene Pefti wrote:

> That makes sense, but what about resending mail from non-spam cache?
> Is it considered to be normal when it is sent the second time when I confirm
> it? Has the mail to go through to the upstream mailbox in the first place
> when it hits the spamfilter without being confirmed?

Understand, first of all, that when it comes to non-spam items, it's a
cache, not a quarantine.  The mail does not get blocked, it gets
delivered to the recipient as expected (because it's "not spam", after
all).  Maia retains a copy of the mail in the non-spam cache in order to
make it possible for the recipient to report cases where spam might have
slipped through the filter (i.e. false negatives), and to let the
recipient tell SpamAssassin that it guessed correctly by confirming that
everything else in the non-spam cache is indeed "not spam".

The act of "confirming" non-spam from the non-spam cache should not
result in any new copies being delivered to the recipient.  However, if
you use the "re-send" option (on the toolbar), another copy of the mail
/will/ be delivered to the recipient.  This "re-send" feature is merely
a convenience feature that a number of users have asked for, to help
users who may have accidentally deleted a copy of some important mail
and want to get a replacement copy delivered from the non-spam cache;
it's not a feature you should be using for day-to-day operations.

If you are indeed receiving another copy of the mail item(s) when you
click the "confirm" button on the non-spam cache page, then that's not
an expected behaviour; something is wrong, but I can't imagine what it
could be--as David said, it makes no sense.  This leads me to believe
that we're trying to diagnose the wrong problem, here.  It may be time
to go back to the beginning and walk us through the problem step by step
so that we can try to reproduce what you're experiencing.

- --
Robert LeBlanc <rjl at renaissoft.com>
Renaissoft, Inc.
Maia Mailguard <http://www.maiamailguard.com/>

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